Gartner Group, in its recent report Predicts 2010: Customer Service Meets CRM, stated that “Consumer willingness to perform all possible customer service functions, themselves, will be universal by 2011.” What Gartner is referring to is that, today, consumers not only want to help themselves when it comes to customer service—they demand it! Consumers, like you, now insist on having instant access to insightful information that will help you maximize the performance of the products you buy. This trend has been our guiding principal as we started rebuilding our Community Portal.
So with that thought in mind, here is a run-down of the improved version:
1. Why did we setup a new Community Portal?
We wanted to make sure that we were serving our clients’ needs the best way possible, with easy access to any information you might need. Plus, it gives us the ability to deliver relevant information based on how you’re using the system.
In addition, we wanted to be prepared for social media interaction, so we can serve you where you’re looking for assistance (such as Facebook or Twitter). With this new portal, we have these capabilities, as well as integration with our current CRM system. That integration means we can provide the correct data for each specific client, Bottom line: we can serve each of our clients better and faster.
Promote zmags on your website with appealing calls to action
A digital magazine is a great vehicle for expanding reach and educating your audience. Expanding your company’s reach to the right audience will ultimately generate more sales, but how do you find the right audience? Learning where your readers are coming from is very valuable knowledge - especially if you need to prove the impact of your advertising dollars, or you want to measure the impact of your social media efforts. 
“Designers need to make things simpler.” That’s the call-out from Russell Clark, whom we asked for advice for designers of digital magazines. He came up with these 10 design hints when creating 
With more than 50 million units sold, the iPhone is by far the most widely used smartphone for web browsing, so it’s not surprising to see the iPhone taking the lead in share of mobile visits. But when you consider that there have been 50 million iPhones sold so far compared to three million-plus iPads, you will be surprised to learn that iPads are used more often, relatively speaking; with indexed numbers, iPads are used around seven times more than the iPhone for reading online magazines. It’s also worth noting that the iPad has already surpassed Android-powered smartphones on our usage charts. Given the millions of Android phones in the market and the...
Question 3: What is the cost of the Zmags Mobile solution?